Shipping policy

Shipping & Damage Policy

Thank you for shopping with us. Because our products are premium and strictly limited, all sales are final. We do not offer returns or exchanges for change of mind or preference.

Please review our strict guidelines below regarding items that are damaged or defective upon arrival.

1. Mandatory Unboxing Video

 No Unboxing Video = No Claim.

 To claim any damage or defect sustained during transit, you must record a continuous, unedited unboxing video from the moment you open the shipping package.

 The video must clearly show the shipping label, the unopened package, and the immediate extraction and inspection of the product. Videos that are edited, cut, or recorded after the package has already been opened will not be accepted.

2. Strict 48-Hour Window

 Any issues, damages, or defects must be reported to us within 48 hours of delivery (as per the logistics partner's delivery timestamp).

 Absolutely no claims, adjustments, or exceptions will be entertained after this 48-hour window has passed.

3. Resolution: Exchange or Refund

 For verified and eligible damage claims, an exchange for the same product will be provided.

 In the event that the exchange product is out of stock, a 100% refund will be provided to your original payment method.

4. Return Shipping & Reimbursement

 If your claim is approved, the defective/damaged product must be self-shipped back to our warehouse by the customer.

 Once we receive the item and verify the defect, your shipping costs will be fully reimbursed. Please retain and share your courier receipt with us.

How to File a Claim

If your item arrived damaged and you have the required footage, please contact us immediately within 48 hours at [Your Email/Contact Number] with:

1. Your Order ID

2. The unedited unboxing video